Category: XD
16 December 2024
AI: The Unseen Architect of Our Future
As an Designer with an Industrial background, I have been fascinated by the potential of AI to revolutionise product design and development before it became mainstream interest. Imagine a future where AI-powered design tools can rapidly generate countless design iterations, optimising for factors like ergonomics, aesthetics, and sustainability. This would not only accelerate the design […]
Redefining Loyalty: Learning from the East
In the realm of customer loyalty programs, the UK, historically a pioneer, seems to have lost its way. While programs like Nectar and Tesco Clubcard once held sway, they now appear lackluster compared to innovative programs in Asia and Europe. This has also to do with asia pacific users, more specifically in Hong Kong that […]
26 October 2024
A Tale of Two Digital Worlds: UK vs APAC
In 2023, the digital landscape diverged significantly between the UK and APAC. While the UK often led the charge in technological innovation, it seemed to lag behind in the realm of user experience (UX). This disparity was particularly evident in three key areas: self-service kiosks, mobile apps, and customer loyalty programs. Self-Service Kiosks: A Frustrating […]
20 August 2024
Whats next XD in Apac in 2025
2024 was a year of rapid evolution for Experience Design (XD) in APAC. As we step into 2025, the landscape is set to become even more dynamic and innovative. Here’s a glimpse into what’s next for XD in the region: 1. Hyperpersonalization: The New Norm XD will move beyond mere personalization. It will delve into […]
30 November 2023
Loyalty is Lost: Where Did the UK’s Love Affair with Points Disappear?
Remember the days of excitedly collecting Nectar points, dreaming of that tropical vacation or the sleek new coffee machine? Fast forward to 2024, and the UK’s customer loyalty landscape feels like a deserted shopping mall – once bustling programs are closing down (RIP Works.co.uk) and the remaining ones seem to have forgotten the “loyalty” part. […]